A Basic Study On Salesforce, Benefits, Architectures, and Services Provided by the Salesforce Why do we need Salesforce? Salesforce helps break down technological silos in your business amongst divisions so no matter where they are, employees in marketing, sales, commerce, service, and IT have a single customer perspective. This allows a greater knowledge of clients on one customer relationship management (CRM) platform. Traditional CRM vs Salesforce Traditional CRM High cost Hosted in company servers Takes more time to setup Usability is harder Salesforce Lower cost Hosted in clouds Takes less time to setup Easy to use PaaS vs SaaS vs IaaS We need to differentiate two main things to go further. PaaS: Hardware and Software tools available over the internet. SaaS: Software that is available via a third party over the internet. How Salesforce makes things easier? Instead of having separate hardware, software, user access, reports, analytics, and security concerns, Salesforce mak...